TERMS AND CONDITIONS

Effective Date: [Insert Date]
Last Updated: [Insert Date]

OVERVIEW

This website and physical retail store are operated by Polished Prints (“Company,” “we,” “us,” or “our”).

Our principal place of business is:
Polished Prints
101 East Vandalia Street
Edwardsville, Illinois 62025
United States

Email: leah@polishedprints.com
Phone: 618-506-0170

Throughout these Terms and Conditions (“Terms”), “Service” refers to:

• Our website located at https://polished-prints.com
• Our Shopify-hosted ecommerce store
• Shopify POS transactions
• In-store purchases
• In-store events, workshops, and Craft Bar activities
• SMS and email marketing programs

By accessing our website, shopping in our store, participating in events, or purchasing from us in any way, you agree to be bound by these Terms.

If you do not agree, you may not use our Services.

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SECTION 1 – ELIGIBILITY

You must be at least 18 years old, or the age of majority in your state, to make purchases. If you are under 18, you may only use our Services with parental or legal guardian consent.

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SECTION 2 – SHOPIFY PLATFORM

Our ecommerce store is hosted on Shopify Inc., which provides the online platform that allows us to sell products and services.

Payment processing is securely handled through Shopify and its authorized payment providers. We do not store full credit card information.

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SECTION 3 – PRODUCTS, PRICING & AVAILABILITY

All prices are listed in U.S. Dollars.

We reserve the right to:

• Modify prices at any time
• Limit quantities
• Discontinue products
• Refuse or cancel orders
• Correct pricing or inventory errors

Product images are displayed as accurately as possible; however, color variations may occur due to device settings.

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SECTION 4 – ORDER ACCEPTANCE & CANCELLATION

Order confirmations do not constitute final acceptance.

We reserve the right to cancel or limit any order for reasons including:

• Suspected fraud
• Pricing errors
• Inventory discrepancies
• Unauthorized resale

If an order is canceled after payment, a refund will be issued to the original payment method.

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SECTION 5 – SHIPPING & RISK OF LOSS

Shipping timelines are estimates and not guaranteed.

Polished Prints is not responsible for:

• Carrier delays
• Lost or stolen packages marked “Delivered”
• Incorrect shipping information provided by the customer

Risk of loss transfers to you upon delivery to the carrier.

Customers are responsible for contacting carriers regarding delivery disputes.

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SECTION 6 – RETURNS & EXCHANGES

All returns are governed by our Return Policy, incorporated by reference.

We reserve the right to deny returns that:

• Show signs of wear
• Are damaged by customer misuse
• Do not meet stated return requirements

Refunds are issued at our discretion and according to policy.

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SECTION 7 – IN-STORE PURCHASES & SHOPIFY POS

These Terms apply to purchases made at our physical retail location.

At checkout, we may collect personal information through Shopify POS, including:

• Name
• Email address
• Phone number
• Purchase history

Customers are responsible for inspecting products at time of purchase.

Claims regarding defects must be made within a reasonable timeframe.

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SECTION 8 – STORE CONDUCT

We reserve the right to refuse service or remove individuals from the premises for:

• Disruptive behavior
• Harassment of staff or customers
• Theft or suspected fraud
• Unsafe conduct

We maintain the right to protect our employees, customers, and property.

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SECTION 9 – EVENTS, WORKSHOPS & CRAFT BAR

Participation in events, workshops, or Craft Bar activities is voluntary.

By participating, you acknowledge:

• Certain activities may involve inherent risks
• You assume responsibility for your own safety
• Polished Prints is not liable for minor injuries arising from participation

Parents or guardians are responsible for supervising minors at all times.

We reserve the right to cancel or modify events.

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SECTION 10 – INTELLECTUAL PROPERTY

All designs, graphics, artwork, branding, logos, photographs, and content are the exclusive property of Polished Prints.

You may not reproduce, copy, distribute, modify, or commercially exploit any content without written permission.

Unauthorized use may result in legal action.

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SECTION 11 – USER SUBMISSIONS

If you submit reviews, photos, testimonials, or tag us on social media, you grant Polished Prints a perpetual, royalty-free license to use such content for marketing and promotional purposes.

We reserve the right to remove content deemed inappropriate.

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SECTION 12 – PROHIBITED USES

You may not use our Services:

• For unlawful purposes
• To violate intellectual property rights
• To transmit malware
• To harass or discriminate
• To commit fraud
• To scrape or collect data

Violation may result in termination of access.

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SECTION 13 – DISCLAIMER OF WARRANTIES

All Services and products are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

We do not guarantee uninterrupted or error-free operation.

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SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Polished Prints shall not be liable for:

• Indirect or consequential damages
• Lost profits or revenue
• Data loss
• Carrier delays
• Third-party failures

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Some states may not allow certain limitations; in such cases, liability is limited to the maximum extent allowed by law.

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SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Polished Prints, its owners, employees, and affiliates from any claims arising from:

• Your violation of these Terms
• Misuse of our Services
• Violation of any law

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SECTION 16 – CHARGEBACKS

You agree to contact us at leah@polishedprints.com to resolve billing disputes before initiating a chargeback.

Fraudulent or abusive chargebacks may result in account termination and legal recovery efforts.

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SECTION 17 – GOVERNING LAW

These Terms shall be governed by the laws of the State of Illinois.

Any disputes shall be resolved in the state or federal courts located in Madison County, Illinois.

You consent to jurisdiction in those courts.

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SECTION 18 – DISPUTE RESOLUTION

Before initiating formal legal action, you agree to attempt informal resolution by contacting us.

We reserve the right to require mediation before litigation.

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SECTION 19 – SMS/MMS MOBILE MARKETING TERMS

By opting into our SMS program, you consent to receive recurring marketing text messages.

• Message frequency varies
• Message and data rates may apply
• Consent is not a condition of purchase

To opt out, reply STOP.
For help, reply HELP or email leah@polishedprints.com.

We comply with:

• The Telephone Consumer Protection Act (TCPA)
• The CAN-SPAM Act
• Applicable state telemarketing laws

Carriers are not liable for delayed or undelivered messages.

Users must be at least 13 years old to participate in SMS marketing.

Disputes related to SMS marketing shall be governed by Illinois law.

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SECTION 20 – SEVERABILITY

If any provision is deemed unenforceable, remaining provisions remain in full force.

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SECTION 21 – ENTIRE AGREEMENT

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Polished Prints.

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SECTION 22 – CHANGES TO TERMS

We may update these Terms at any time. Changes will be posted with an updated “Last Updated” date.

Continued use of Services constitutes acceptance of updated Terms.

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SECTION 23 – CONTACT INFORMATION

Polished Prints
101 East Vandalia Street
Edwardsville, Illinois 62025

Email: leah@polishedprints.com
Phone: 618-506-0170