At Polished Prints, we cherish your satisfaction and the delight that comes with every order. Our aim is to ensure that you're head over heels for your purchase! Should you find yourself needing a return or an exchange, rest assured, we are ready and willing to assist as much as possible. Before hitting that 'order' button, take a moment to navigate through our return and exchange policy below. For any lingering inquiries, send us a friendly note at support@polishedprints.com.

WHAT IS YOUR RETURN POLICY?

For items purchased on sale, we regret to inform you that we do not accept returns or exchanges, regardless of their presence on our site. Sadly, once a deal is sealed, it’s all yours to cherish.

We can't cover original shipping charges, which means the responsibility for new shipping costs for exchanges rests with you. Additionally, any refunds will incur a small $2 restocking fee, because we believe in transparency through every step of your journey.

To qualify for a return, your item must be in its original, unworn, unwashed glory. If something is returned with signs of wear, the buyer is held accountable for any loss in value—let’s keep those items pristine!

Reach out to us within 14 days of delivery if you're looking to initiate a return. You must send your items back to us within 30 days of delivery—please note that we can’t accept returns or exchanges for lost or damaged packages, so be wise: consider package insurance and tracking for peace of mind.

If you wish to schedule a return, drop us a line at support@polishedprints.com. Once we have received and inspected your product back at our shop, we'll issue a refund (minus shipping charges) in the same manner you initially paid.

Make sure to include your name and order number with your return package; it helps us help you faster!

NON-REFUNDABLE:

Some goods like customizable items, rush fees, collaborative collections, limited-edition designs, seasonal wear, shipping upgrades, sale items, masks, and special-order clothing sizes are sadly non-refundable. We appreciate your understanding here!

CAN I CANCEL MY ORDER?

Absolutely! If you let us know within 24 hours of your purchase, we can cancel your order without any fuss.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please reach out to us within 48 hours of delivery, and we’ll jump right in to help resolve any issues with proof of damage in hand. Remember, returns and exchanges are only processed for items that remain original, unworn, and unwashed—give your order a quick check before it gets into the laundry! Any damages incurred after use or laundering fall outside our responsibility.