Returns + Exchanges
RETURN & REFUND POLICY
Effective Date: March 2018
Last Updated: February 2026
At Polished Prints, we truly want you to love what you ordered. If something isn’t quite right, we’re happy to help — please review our policy below before submitting a return request.
Polished Prints
101 East Vandalia Street
Edwardsville, Illinois 62025
Email: support@polishedprints.com
RETURN ELIGIBILITY
To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Items must be free of stains, odors (including perfume or smoke), pet hair, or damage
• Return must be initiated within 14 days of delivery
• Items must be received back within 30 days of original purchase date
We reserve the right to deny returns that do not meet these conditions.
If an item is returned in a condition different from how it was originally shipped, the customer may be responsible for any loss in value.
HOW TO START A RETURN
All returns must be initiated through our self-service return portal (link available on our website).
Returns sent without submitting through the portal may be delayed or refused.
Once approved:
• Customers are responsible for return shipping costs
• We strongly recommend using a trackable and insured shipping method
• We are not responsible for returns lost or damaged in transit
Please include your name and order number inside your return package.
REFUNDS
Once your return is received and inspected:
• Approved refunds will be issued to the original payment method
• Original shipping charges are non-refundable
• A 10% restocking fee will be deducted from refunds
• Refund processing may take 5–10 business days depending on your bank
We reserve the right to refuse excessive or abusive return patterns.
EXCHANGES
If you would like to exchange an item:
• Exchanges are subject to inventory availability
• Customer is responsible for new shipping costs
• If the requested item is unavailable, a refund (less applicable fees) will be issued
FINAL SALE / NON-REFUNDABLE ITEMS
The following items are final sale and not eligible for return or exchange:
• Sale or clearance items
• Limited-edition or seasonal collections
• Collaborative collections
• Custom or personalized items
• Special-order sizes
• Rush production fees
• Shipping upgrades
• Gift cards
No exceptions.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
• You must contact us within 48 hours of delivery
• Email support@polishedprints.com with:
-
Your order number
-
Clear photos of the damage
-
Photos of packaging (if applicable)
We reserve the right to determine whether the issue qualifies as manufacturer defect versus wear or misuse.
Items that have been worn, washed, or altered are not eligible for damage claims.
LOST OR MISSING PACKAGES
We are not responsible for:
• Packages marked “Delivered” by the carrier
• Packages lost in transit
Customers are responsible for filing claims directly with USPS, UPS, or FedEx.
If tracking shows stalled movement prior to delivery, we will assist with documentation while you initiate a carrier claim.
ORDER CANCELLATIONS
Orders may be canceled within 24 hours of purchase, provided the order has not yet been fulfilled or shipped.
After fulfillment begins, cancellations are not guaranteed.
Pre-order cancellations may not be permitted once production has started.
IN-STORE RETURNS
Items purchased in-store must be returned to our physical retail location and follow the same eligibility requirements unless otherwise stated at time of purchase.
In-store return windows may differ during special events and will be clearly posted.
REFUSAL OF RETURNS
We reserve the right to refuse any return that:
• Does not meet eligibility requirements
• Appears worn or used
• Shows signs of laundering
• Is returned outside the return window
If a return is refused, the item may be shipped back at the customer’s expense.
POLICY UPDATES
We reserve the right to modify this policy at any time. Updates will be posted on this page.
At Polished Prints, we cherish your satisfaction and the delight that comes with every order. Our aim is to ensure that you're head over heels for your purchase! Should you find yourself needing a return or an exchange, rest assured, we are ready and willing to assist as much as possible. Before hitting that 'order' button, take a moment to navigate through our return and exchange policy below. For any lingering inquiries, send us a friendly note at support@polishedprints.com.
WHAT IS YOUR RETURN POLICY?
For items purchased on sale, we regret to inform you that we do not accept returns or exchanges, regardless of their presence on our site. Sadly, once a deal is sealed, it’s all yours to cherish.
We can't cover original shipping charges, which means the responsibility for new shipping costs for exchanges rests with you. Additionally, any refunds will incur a small $2 restocking fee, because we believe in transparency through every step of your journey.
To qualify for a return, your item must be in its original, unworn, unwashed glory. If something is returned with signs of wear, the buyer is held accountable for any loss in value—let’s keep those items pristine!
Reach out to us within 14 days of delivery if you're looking to initiate a return. You must send your items back to us within 30 days of delivery—please note that we can’t accept returns or exchanges for lost or damaged packages, so be wise: consider package insurance and tracking for peace of mind.
If you wish to schedule a return, drop us a line at support@polishedprints.com. Once we have received and inspected your product back at our shop, we'll issue a refund (minus shipping charges) in the same manner you initially paid.
Make sure to include your name and order number with your return package; it helps us help you faster!
NON-REFUNDABLE:
Some goods like customizable items, rush fees, collaborative collections, limited-edition designs, seasonal wear, shipping upgrades, sale items, masks, and special-order clothing sizes are sadly non-refundable. We appreciate your understanding here!
CAN I CANCEL MY ORDER?
Absolutely! If you let us know within 24 hours of your purchase, we can cancel your order without any fuss.
WHAT IF MY ORDER ARRIVES DAMAGED?
Please reach out to us within 48 hours of delivery, and we’ll jump right in to help resolve any issues with proof of damage in hand. Remember, returns and exchanges are only processed for items that remain original, unworn, and unwashed—give your order a quick check before it gets into the laundry! Any damages incurred after use or laundering fall outside our responsibility.